Privacy & Legal Information

Return, Refund and Exchange Policy

1. Returns

Customers may return a product within 7 days of the date of receipt.

• The Company reserves the right to inspect the condition of the product before accepting a return, refund request, or exchange. To be eligible, the customer must record a video while unboxing the parcel; this is the only accepted form of proof.
• The Company will accept returns in the following cases:
  • The product was damaged during delivery.
  • The product received does not match the order, part of the product is missing, or the product does not match its advertised description.
  • The parcel was returned to the Company because delivery was refused; in this case, the Company reserves the right to arrange re-delivery, failing which the Company will proceed to refund the customer.
  • Delivery could not be completed due to force majeure (e.g., natural disaster, act of terrorism, political demonstration, etc.); if such an event prevents delivery for more than 7 days, the Company will refund the customer.

Returned products must be in the following condition:

• The product must be in its original condition, in its original packaging, with all tags and labels intact.
• Upon receipt of the returned product, the Company will inspect it to confirm that it remains in its original condition before proceeding to the next step.
• Returns that do not comply with this policy will not be approved, and the product will be sent back to the customer, who will be responsible for all costs incurred.

Return procedure:

• Contact Customer Service at: 094-942-3111.
• Inform the Company of the reason for the return and provide a video and photographs of the product.
• Once the return has been approved, the customer must ship the product back to the Company's address.

2. Refunds

• Once the Company has received the returned product, the product will undergo a quality inspection to confirm that it remains in good condition in accordance with this Return Policy.
• If the parcel is returned to the Company because delivery was refused, the Company reserves the right to arrange re-delivery, failing which the Company will proceed to refund the customer.
• If delivery cannot be completed due to force majeure (e.g., natural disaster, act of terrorism, political demonstration, etc.), and such event prevents delivery for more than 7 days, the Company will refund the customer.
• The Company will process refunds by bank transfer to the customer's account within 30 business days.
• The Company will refund shipping costs only where the product is defective or damaged.

3. Exchanges

• Exchanges are available only for defective products or products received in the wrong model or colour.
• An exchange request must be made within 7 days of the date of receipt (the product must be in complete condition, in its original packaging, with all tags and labels intact).
• Exchanges are subject to stock availability. If the requested item is out of stock, the Company reserves the right to offer a product of similar value or a different model; in every such case, the Company will instead proceed with a refund.

Please contact the Company to request an exchange through any of the following channels:

• Telephone : 094-942-3111
• Email : easy@jorakay.co.th
• Line : @jorakayeasy
• If a replacement item is available, the Company will inspect the returned product and then arrange delivery of the new item.
• If no replacement item is available, a refund will be processed only after the returned product has been received.